Services are performed only on the specific vessel(s) and at the location(s) agreed upon in the booking.
The Client warrants they are the owner, or have the legal authority to contract services for the vessel.
Captain Clean Detailing may, at its sole discretion, decline or discontinue service if unsafe, unsanitary, or misrepresented conditions exist.
Services are offered based on the description and condition provided at booking. Although unlikely, a final scope may be adjusted after in-person inspection.
The Client is responsible for ensuring clear and safe access to the vessel, including providing all required marina, slip, or dock permissions, gate codes, and/or access passes.
The vessel must be reasonably accessible for equipment and personnel. Any delays or rescheduling due to access issues may incur fees.
The Client should remove or secure any personal items, valuables, or sensitive equipment prior to service. Captain Clean Detailing is not responsible for loss or damage to items left unsecured.
Appointment times are estimates. Arrival may vary based on traffic, weather, or preceding jobs. We will communicate promptly if delays arise.
Services may be rescheduled for weather, safety, or operational reasons at the sole discretion of Captain Clean Detailing.
Clients may reschedule or cancel up to 48 hours prior to the scheduled appointment without penalty.
Cancellations within 24 hours, or if access is not possible at the scheduled time, may be subject to a cancellation or trip fee of up to 10% of the quoted price.
Estimated service times are provided for scheduling only. Actual duration may vary based on vessel condition, size, and unforeseen circumstances.
If, upon arrival, the vessel requires significantly more time, labor, or materials than described, Captain Clean Detailing reserves the right to adjust the quoted price or recommend a different service package.
Any additional or unanticipated work will be discussed with the Client prior to completion.
Standard detailing does not include heavy restoration, repair of damaged or failing materials, deep rust removal, hull repairs, or mechanical work unless explicitly quoted.
Some stains, oxidation, or material damage may not be fully correctable, even after advanced treatment.
Mold and mildew remediation is provided only as specified in the selected package. Extensive biological hazards, infestations, or hazardous substances may require specialized remediation and may result in service refusal.
Services are subject to weather and environmental regulations. Captain Clean Detailing complies with all local laws regarding water use, runoff, and chemical disposal.
Certain services may be delayed, postponed, or adapted to comply with environmental advisories (rain, wind, surf, drought, etc.).
Environmentally safe and marine-friendly products are used whenever possible.
Payment is due immediately upon completion of services unless otherwise agreed in writing.
Accepted payment methods include cash, credit/debit cards, approved checks, or other electronic means.
Returned checks or failed payments are subject to a $35 fee plus any collection costs.
Prices are subject to change based on vessel condition, service upgrades, or additional labor/materials required.
Captain Clean Detailing is not liable for pre-existing damage, deteriorated finishes, aging seals, or mechanical/electrical malfunctions coincidentally discovered during or after service.
The Client agrees to release Captain Clean Detailing from claims for loss or damage unless caused by gross negligence or willful misconduct.
Before and after photos or videos may be taken for quality assurance, liability protection, and/or marketing (see Section 10).
The Client agrees to indemnify and hold Captain Clean Detailing harmless from any claims, damages, or expenses arising out of service provision, except where prohibited by law.
If you are not satisfied with your service, notify us within 24 hours. We will make every reasonable effort to resolve your concerns, which may include a return visit or partial refund at our discretion.
Complaints or disputes must be reported within 24 hours of service completion for consideration.
Captain Clean Detailing may use before/after photos or video for marketing, training, or documentation, but will never share identifying details (boat name, registration, etc.) without consent.
Customers may opt out of media use by notifying us prior to service.
Customer data will not be sold or shared outside the company except as required for payment processing, legal compliance, or marketing by Captain Clean Detailing.
Captain Clean Detailing collects personal and vessel information solely for the purpose of providing services and communicating with clients.
Information is stored securely and not shared with third parties except as required for business operations.
If any provision of these Terms is found invalid, the remainder shall continue in full force.
These Terms are governed by the laws of the State of Hawaii. Any disputes shall be resolved in the appropriate courts of Honolulu County, Hawaii.
For any questions regarding these Terms and Conditions, please contact:
Captain Clean Detailing
📧 Sales@captaincleandetail.com
📞 (808) 490-1816
By booking or receiving service, you acknowledge you have read, understood, and agree to these Terms and Conditions.